Customer Service

Customer Service Standards; Ensure your staff provide a professional, high quality service before, during, and after the customer's requirements are met

Customer Service apprenticeships help staff to meet customer’s needs and desires while they are using a company’s products or services. There are typical characteristics and skills which will benefit someone who wants to pursue a career in customer service, regardless of the industry. These involve politeness, professionalism and personalising the service you provide to each individual.

Sysco’s Customer Service Apprentices benefit from:

  • 121 support from trainers who have extensive experience
  • The use of the latest technologies to assist in delivery
  • Flexible delivery tailored to your organisation
  • Monthly mentoring support
  • Level 2 English or maths sessions, where appropriate
  • Workshops and taught group sessions
Facts and Figures

Numbers speak for themselves

Customer Service Success Rates
2017/18 79.1%
2016/17 80%
2015/16 86.2%
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Customer Service learners since 2012
Customer Service

Find the Right Qualification

The Customer Service Practitioner apprenticeship is for staff who will influence customer experience and satisfaction with their organisation. This standard will help staff to provide a high-quality service to customers in the workplace, digitally, or in the customer’s own locality. The standard has been designed by Sysco to stretch and challenge staff to display excellent customer service skills, behaviours and product knowledge.

The Customer Service Specialist apprenticeship is for staff who will act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. The standard will help staff provide effective resolutions and analyse customer data and information in order to improve services. Designed to stretch and challenge staff, the standard helps staff gain expertise in products and services.


Apprenticeship Standard


Member of the Institute of Customer Service at Professional Level


Funded by the Apprenticeship Levy or Co-Funded Government model

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