Customer Service Training
Sysco Business Skills Academy are Ofsted accredited and have significant experience in the customer service sector. Sysco are at the forefront of developments in the Apprenticeship programme and are one of the first training providers to offer the new Customer Service Apprenticeship Standards. At Sysco we offer a range of accredited and non-accredited training packages tailored to suit your individual requirements. We have been working with Holiday Inn Express in the Albert Dock to train their customer service staff - read our case study here and an interview with two of their staff
We have included below information relating to the new customer service apprenticeship standards developed for the sector by Boots UK; Institute of Customer Service; Accelerator Solutions Ltd; Berkeley Homes Ltd; British Polythene Ltd (t/a bpi.recycled products); British Council; British Gas Services Ltd; BT plc; Carillion plc; E.ON UK Ltd; Northern Powergrid; Osborne Property Services Ltd; Superdrug Stores plc
Customer Service Training - Apprenticeship Standards
Sysco Business Skills Academy are now delivering the new Apprenticeship standards in Customer Service. The Apprenticeship Standards are programmes of learning and development that have been designed by employers. They offer flexibility in the delivery of customer service training, and are intended to increase the effectiveness of outcomes for apprentices and employers. The Apprenticeship Standards have been developed to attract new talent into the Sector, to upskill existing staff, and to assist organisations and staff to prepare and develop their skills and behaviours.
Sysco Business Skills Academy is one of the first training providers in the UK to deliver the Customer Service Apprenticeship Standard. Delivery is designed entirely to suit the needs of both employer and learner including blended learning solutions and an End Point Assessment. We deliver the complete learning and development programmes for the new Customer Service Apprenticeship Standards at Level 2 Customer Service Practitioner. Following successful completion of the Customer Service qualification, apprentices may progress onto the level 3 Business Administration Apprenticeship
Customer Service Training - Apprenticeship Standard: Customer Service Practitioner (click for more info)
A Customer Service Practitioner is the front face and, in many cases, the first point of contact a customer has with a company. As a Customer Service Practitioner, the apprentice will be interacting with customers, getting to know their issues and concerns and resolving those problems with high quality products and services.
Their interactions may be one-time events, resolving one-time anomalous problems, or they could be more routine, dealing with orders, payments, transfers, offering guidance and support, sales, after care, service recovery or gaining information for the company by attaining customer feedback.
As a Customer Service Practitioner, the number of industries an apprentice could work in is practically unlimited, from manufacturing to marketing, civil engineering to the civil service. A successful apprentice will be a representative of the company and their knowledge, skills and behaviours will all contribute to delivering the best possible service they can to their customers and to meet and exceed their organisation’s standards and goals.