Conference Coordinator - Gateway Conference Centre
Q: Why did you decide to undertake a qualification?
A: I chose to undertake a work based qualification because I wanted to be able to understand how a business works, also to analyse and improve the smaller aspects of a business to help a business grow and develop whilst I also learnt new skills and a trade I could apply to another job.
Q: Since starting the qualification, which aspects of the support you have received from Sysco have stood out?
A: My tutor has been a wonderful help, Replying to all my emails as soon as they received them which enabled me to always be prepared and one step ahead of myself. I have always struggled with maths, I detested it at school so my tutor arranged for me to have a maths group session with other learners from Sysco and it was a great experience as we all bounced ideas back and forth and were able to show each other different ways of calculating and working out problems. This gave me a massive confidence boost and without it I'd of really struggled with the end exam as it enabled me to think back to what we did in the group session.
Q: And how has the Apprenticeship helped you to progress in your current role?
A: My job role and title is Conference Coordinator. I am responsible for the maintenance of the conference centre, The setup, supervision and clean down of all events. I handle 90 percent of all incoming phone calls, emails and enquiries ensuring to respond to all clients and cater for their needs by creating a tailored quote which matches their needs. I am also a key holder which means I can open and close the building as and when needed.
Q: If you had to describe your tutor in 3 words, what would they be?
A: My tutor is: Kind, Intellectual, Amazing.
Q: What have you found to be the best aspects of learning whilst completing your apprenticeship?
A: The NUS discount card and the freedom to learn in your own time and produce work of a good quality without the constraints of a deadline or a submission date, There are endless resources available from City&Guilds and Sysco.
Q: Would you recommend Sysco and an apprenticeship to your colleagues?
A: The staff go above and beyond to support the apprentices on their journey and allow them to grow and assist when possible, My tutor is constantly learning and striving to better themselves to be able to even further aid their learners. As I mentioned earlier, Sysco has gathered and created a large bank of resources that are crucial during the learning stages and introduced the city and guilds "Learning Assistant" app to their learners which I found vital to be able to upload and categorise my work and evidence on the go... you don't ever feel left to your own devices there is always a support net pushing you to do your best whilst also supporting you in every way.