“Sysco commits to providing a consistently high quality learning experience for every learner in our care”
As one of the North West’s most successful regional providers of training and consultancy, it is our responsibility to put in place effective quality assurance arrangements to cover all key stages of delivery. As a business, we are equally serious about meeting our own operating requirements. We are continually striving to improve standards in all our areas of work, with our learners and clients, and internally with our staff.
There are three main aims to Quality with Sysco:
Compliance: Sysco continually reviews Quality to ensure we meet the required compliance of all organisations with whom we work.
Consistency: Sysco maintains consistency and ensures the quality of training is never less than satisfactory.
Continuous improvement: Sysco currently holds ISO 9001:2000, a Quality Standard that’s heavily couched towards continuous improvement. Sysco uses various Quality tools to identify areas of improvement and takes appropriate action.
OFSTED
Inspection findings July 2008
Sysco was inspected by Ofsted during 8th-11th July. A team of 6 inspectors conducted a thorough inspection covering Leadership and Management and the sector areas Business Administration and Law, Hospitality and Catering and e2e.
The overall judgment provided by the inspectors confirmed the provision Sysco offers is good, Leadership and Management are good, as are the arrangements for equality of opportunity and quality improvement.
Highlights from the inspection report include:
• Strategic planning is strong and responsive to the needs of the region
• Business planning is clear and realistic
• The company has good operational leadership and management
• Sysco chooses partners with expertise and uses its partnership work well
• Sysco has comprehensive, effective quality systems to audit and monitor performance against targets across all provision
• Quality of provision is good. Teaching and learning is good. Support for learners is good. The extent to which programmes meet the needs and interests of learners and employers is good. Learner assessment is suitably thorough and effective
• All learners gain good workplace skills and show significant improvements in professional competencies. Training and coaching in the workplace are highly personalised and responsive to learners’ and employers’ requirements
• Progress reviews are of very good quality and involve employers well. Targets set at reviews are clear and achievable with realistic timescales and effective monitoring. The reviews are particularly thorough and frequent
• Train to Gain learners make very good progress with high success rates
• Achievement and standards are good and timely success rates are high
Equality of Opportunity
• Sysco works effectively with partners to enable those who would normally be underrepresented in learning to take up opportunities
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