Communication Training

Communication is the key to achieving excellent internal and external relationships, morale and motivation in the workplace, performance, job satisfaction and managing customer expectations

Who should attend?

This course is ideal for anyone who has a responsibility for communication with any stakeholder within the structure of the business.

Course Overview

The communication training helps improve your connection with your internal and external customers. This helps build stronger relationships and better working environments.

Course Content

• Course overview
• What does good communication look like
• The effects of poor communication
• How to avoid conflict through great communication
• Body language and tone of voice
• Verbal versus email communication
• Planning for better communication

Assessment

Action planning session at the end of the workshop will allow participants to identify their own development needs and plan for improvement. . The action planning is carried out individually or in group sessions.

Duration

1 day in groups of up to 12