Handling Customers Professionally
Companies all rely on a good image and as front-line staff are the face of the company, it is important that the right are adopted to give this image.
Who should attend?
The training will be useful mainly to all front-line staff who deal with the public on a day-to-day basis.
Course Overview
The course is designed to provide employees with the skills to speak to customers face to face or over the phone in a way that portrays the company in a professional manner.
By the end of the workshop, participants will be able to:
- Answer the telephone professionally
- Deal with customers confidently
- Use body language and tone of voice effectively
- Understand the importance of customer care
- Stay positive, even in negative situations
Course Content
- Pre-arranged seminar
- How to deal with customers professionally
- What impact does body language and tone of voice have on the customer
- Reinforce the importance of customer care assessment
Assessment
Action planning session at the end of the workshop will allow participants to identify their own development needs and plan for improvement. The action planning is carried out individually or in group sessions.
Duration
1 day for up to 12 delegates
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