The Customer Service Excellence standard aims to make a tangible difference to customers by encouraging organisations to focus on their individual needs and preferences. The foundation of this standard is that it tests, in great depth, those areas that research has indicated are a priority.
Learning Outcomes
- Customer Insight
- Culture in the Organisation
- Information & access
- Delivery
- Timeliness & quality of service
Benefits
- Improve service to customers
- Increase customer loyalty
- Create a driver of continuous improvement
- Develop a skills development tool
- Increased profitability
- Greater customer satisfaction
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