ISO 9001 is by far the world's most established framework and sets the standard not only for quality management systems, but management systems in general. It helps all kinds of organisations to succeed through improved customer satisfaction staff motivation and continual improvement.
Learning Outcomes
- The 8 Quality Principles
- Key elements of quality systems
- Quality Management Systems development
- Requirements of ISO 9001:2008
- The audit preparation
- Audit techniques
- Reporting and following up
Benefits
- Improves business performance and manages business risk
- Streamlines operations and reduces waste
- Saves money
- Increases customer satisfaction
- Gives competitive advantage
- Encourages internal communications
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